sepuhplay Privacy Policy

What Data We Collect on sepuhplay

We at sepuhplay collect data in three categories: account registration, payment processing, and gameplay activity. During registration, we collect your email address, username, password (hashed), and phone number. For account verification (Know Your Customer compliance), we collect a copy of your government-issued ID (passport, national ID card, or driver's license), proof of current address (utility bill or bank statement dated within three months), and a selfie holding your ID.

For payment processing, we collect payment method details (e-wallet account linked to DANA, e-wallet, mobile banking, local payment, online payment, or bank account for e-wallet, mobile banking, local payment, online payment transfers), deposit and withdrawal amounts, transaction timestamps, and merchant reference numbers. We do not store full credit card numbers or banking credentials — payment processors retain that sensitive data under their own security protocols.

Gameplay and Behavioral Data

When you play on sepuhplay, we log your gameplay activity: which games you access (slots, live tables, sportsbook, esports), bet amounts, win/loss outcomes, session duration, and IP address. This data helps us detect fraud, optimize platform performance, and understand user patterns. We also track which marketing campaigns (Liga 1 seasonal events, Idul Fitri promotions, Piala AFF coverage) brought you to sepuhplay, if applicable.

How We Use Your Data on sepuhplay

We at sepuhplay use your data for these purposes: operating the platform and processing your transactions; verifying your identity and preventing fraud; complying with anti-money-laundering and regulatory requirements; responding to support requests; sending account notifications (deposit confirmations, withdrawal updates, gameplay summaries); and improving our services through aggregate analytics.

We do not sell your data to third parties for marketing. We may share data with payment processors, financial institutions, and regulatory authorities only as legally required. During Idul Fitri, Idul Adha, Imlek, or Nyepi, data processing may slow due to reduced staffing, but your information remains secure.

Third-Party Data Processors

We at sepuhplay use third-party vendors to operate our platform: payment processors (handling e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfers), hosting providers (storing servers and backups), identity verification services (KYC document validation), and analytics tools (measuring platform traffic and user behavior). Each processor has signed a data protection agreement binding them to confidentiality and security standards.

Our servers may sit outside your jurisdiction — data may be stored in regional data centers across Southeast Asia. By using sepuhplay, you consent to this cross-border data transfer. We ensure all processors comply with applicable data protection standards regardless of location.

Data Retention on sepuhplay

We at sepuhplay retain account data (registration, KYC documents, payment history, gameplay logs) for the duration of your account and for seven years after account closure, as required by anti-money-laundering regulations. If your account is suspended or closed due to violation of our terms, we may retain data indefinitely for compliance and fraud-prevention purposes.

You may request deletion of your account and associated data by contacting our support team. We comply with deletion requests unless legal or regulatory obligations prevent it. Data erasure typically completes within 30 days of request.

Cookies and Tracking

We at sepuhplay use cookies and similar tracking technologies to authenticate your session, remember your preferences, and measure platform performance. Cookies are small text files stored on your device. Our cookies do not track you across third-party websites — they are used solely within sepuhplay.

You may disable cookies in your browser settings, but some sepuhplay features may not work correctly without them. We also use analytics pixels to track user flow through our platform. These pixels record which games you access, how long you stay, and where you exit — helping us optimize the user experience.

Your Rights on sepuhplay

You have the right to access your personal data on sepuhplay. Request a copy of your account information, KYC documents, and transaction history by emailing our support team. We provide this data within 14 business days. You may also request correction of inaccurate data — contact support with corrected information and documentation.

You have the right to restrict how we use your data for non-essential purposes. Email support to opt out of marketing notifications (though we will continue sending account-critical messages like withdrawal confirmations). You may request deletion of your account and associated data, subject to legal retention requirements.

Security Measures on sepuhplay

We at sepuhplay employ industry-standard security: HTTPS encryption for all web traffic, encrypted storage of sensitive data, regular security audits, and access controls limiting employee data access. Our servers use firewalls and intrusion-detection systems. We conduct penetration testing annually to identify vulnerabilities.

Despite these protections, no system is non-specific info secure. If you suspect your account has been compromised, contact our support team immediately. We can freeze your account within minutes and assist with password reset and data review.

Contact and Data Requests

Our support team operates Monday–Sunday, typically 09:00–21:00 Jakarta time. To request your data, report a privacy concern, or request account deletion, contact us via live chat (response within minutes during business hours), email (reply within 4–8 hours on weekdays), or through your account dashboard. Include "Data Request" or "Privacy Concern" in your subject line.

We respond to data-access and deletion requests within 14–30 business days depending on complexity. For urgent privacy concerns, escalate to our management team via email — responses to escalations take priority.

Policy Updates and Effective Date

We at sepuhplay may update this policy at any time. Updates take effect upon posting on this page. We encourage you to review this policy periodically. Material changes (e.g., new data uses, expanded data sharing) are announced via email to registered users at least 30 days before enforcement. Continued use of sepuhplay after policy update constitutes acceptance of revised terms.

Jurisdiction and Compliance

Our services, including data handling, are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We comply with applicable data protection regulations, anti-money-laundering laws, and financial reporting requirements in supported regions.

This Privacy Policy works together with our Terms & Conditions and operational policies. If any provision conflicts with local law, the local law applies to the extent of the conflict. For questions, contact our support team during business hours.